Help! I ordered and didn't get my access codes!

I lost my password! How do I get it back?

My unlock code doesn't work!

9 out of 10 times, this is due to a simple typo. Your passwords are case sensitive, meaning PASSWORD is different from password and PassWord. Also extra characters, even an unseen space after your username or password will deny you access. Be sure there are no blank spaces before or after your password and/or user name. This is the number one cause of confusion and unsuccessful login attempts.

If you forgot your passwords:

1. You would have received an email confirmation when you joined which contains these codes. Please try to locate that email before requesting further assistance.

2. You can have your access codes automatically emailed to you by using our automated password finder

If your passwords still do not work:

1. Be certain you are entering them in exactly as you have chosen them, they are Case Sensitive.

2. Check your original receipt date, your codes will automatically expire when your membership expires. If you ordered 1 month of access, your passwords will expire 31 days after your original purchase. You may renew an old membership account by logging into your old account, and making payment. When you login to an expired account, you will see the payment screen. All of your previous data is saved for your convenience. When you make a payment, This will activate your old expired account. Or you make establish a new membership by creating a new account.

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